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World Class Service Delivery

Astonishingly few companies within the UK are benefiting from the advantages that come from world class accredited service management. This talk presents a distillation of the best practices in IT service delivery. We will touch on existing and developing global IT standards, and IT performance aspirations including ITIL v3 and related best practice methodologies

About the speaker
Peter is a management consultant, currently tasked with improving the management of IT departments in a number of prestigious blue chip companies.

Whilst a director at Alliance & Leicester plc, he achieved World Class status for their IT services.

He has also been instrumental in the provision of world class service delivery for companies in a number of industry sectors including process control, retail, travel & leisure and healthcare.

Holding chartered status as both an engineer and IT professional, he is a fellow of BCS and the IET (Institution of Engineering & Technology) as well as a fellow of the Chartered Management Institute and the British Quality Foundation.

Venue
The Claremont Hotel on Thursday 18th September 2008: Doors open at 18:00

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3 Responses to “World Class Service Delivery”

  1. Owen Cutajar says:

    Looking forward to attending this one

  2. […] Man Chapter of the BCS (British Computer Society) is holding a talk on the 18th September entitled World Class Service Delivery. We have a great speaker coming along, Peter Wheatcroft who has a wealth of experience in the area, […]

  3. […] Class Service Delivery – BCS (Isle of Man) – This talk presents a distillation of the best practices in IT service delivery. We will touch on […]

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