- Pages
Join BCS
Latest Events
Non-member mailing list
BCS News
- BCS qualifications included in DfE 2014 performance tables
- BCS and DHID to develop patient guidance on safe record keeping
- BCS survey reveals gap in security awareness among home PC users
- BCS announces HC 2012 will be free for delegates as event moves to London
- BCS and University of Huddersfield collaborate to support students
- BCS welcomes Royal Society report
- BCS delighted that Gove endorses the importance of teaching computer science
- BCS welcomes announcement by Michael Gove
Archives
World Class Service Delivery
Astonishingly few companies within the UK are benefiting from the advantages that come from world class accredited service management. This talk presents a distillation of the best practices in IT service delivery. We will touch on existing and developing global IT standards, and IT performance aspirations including ITIL v3 and related best practice methodologies
About the speaker
Peter is a management consultant, currently tasked with improving the management of IT departments in a number of prestigious blue chip companies.
Whilst a director at Alliance & Leicester plc, he achieved World Class status for their IT services.
He has also been instrumental in the provision of world class service delivery for companies in a number of industry sectors including process control, retail, travel & leisure and healthcare.
Holding chartered status as both an engineer and IT professional, he is a fellow of BCS and the IET (Institution of Engineering & Technology) as well as a fellow of the Chartered Management Institute and the British Quality Foundation.
Venue
The Claremont Hotel on Thursday 18th September 2008: Doors open at 18:00
Looking forward to attending this one
[...] Man Chapter of the BCS (British Computer Society) is holding a talk on the 18th September entitled World Class Service Delivery. We have a great speaker coming along, Peter Wheatcroft who has a wealth of experience in the area, [...]
[...] Class Service Delivery – BCS (Isle of Man) – This talk presents a distillation of the best practices in IT service delivery. We will touch on [...]