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Our next event is titled: “TRENDS IN SERVICE MANAGEMENT” and consists of a presentation by Mr Peter Wheatcroft on Thursday 28th June 2012 at the Sandersn Suite at the Claremont Hotel. Doors open at 5pm for a 6pm start.
Peter Wheatcroft, a consultant with Partners in IT (www.piit.co.uk), will explain the scope of ITIL in world class service delivery, how to measure alignment of specific business processes and end-to-end services and the most important issues in ITSM frameworks with reference to recent case studies.
Previous clients include Virgin Atlantic Airways, Boots, BUPA, John Lewis Partnership, PepsiCo, Yorkshire Building Society and the Post Office.
Peter has received fellowships from the British Computer Society, the Chartered Management Institute and the chartered engineers and he is also a judge at the annual UK IT Industry Awards.
Attendance is free. Please register for the event below: