World Class Service Delivery
Posted by: admin on 
Aug 28th, 2007 | 
Filed under: events
Astonishingly few companies within the UK are benefiting from the advantages that come from world class accredited service management. This talk presents a distillation of the best practices in IT service delivery. We will touch on existing and developing global IT standards, and IT performance aspirations including ITIL v3 and related best practice methodologies
About the speaker
Peter is a management consultant, currently tasked with improving the management of IT departments in a number of prestigious blue chip companies.
Whilst a director at Alliance & Leicester plc, he achieved World Class status for their IT services.
He has also been instrumental in the provision of world class service delivery for companies in a number of industry sectors including process control, retail, travel & leisure and healthcare.
Holding chartered status as both an engineer and IT professional, he is a fellow of BCS and the IET (Institution of Engineering & Technology) as well as a fellow of the Chartered Management Institute and the British Quality Foundation.
Venue
The Claremont Hotel on Thursday 18th September 2008: Doors open at 18:00
Tags:
December 30th, 2007 at 8:55 pm
Looking forward to attending this one
September 5th, 2008 at 9:37 am
[...] Man Chapter of the BCS (British Computer Society) is holding a talk on the 18th September entitled World Class Service Delivery. We have a great speaker coming along, Peter Wheatcroft who has a wealth of experience in the area, [...]
September 15th, 2008 at 3:00 pm
[...] Class Service Delivery - BCS (Isle of Man) - This talk presents a distillation of the best practices in IT service delivery. We will touch on [...]
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