BCS (Isle of Man) » service delivery http://www.bcs.org.im Creating the IT profession Mon, 23 Aug 2010 21:43:03 +0000 en hourly 1 http://wordpress.org/?v=3.0 World Class Service Delivery http://www.bcs.org.im/2007/08/world-class-service-delivery/ http://www.bcs.org.im/2007/08/world-class-service-delivery/#comments Tue, 28 Aug 2007 11:55:03 +0000 Owen http://www.bcs.org.im/wordpress/?p=1 Astonishingly few companies within the UK are benefiting from the advantages that come from world class accredited service management. This talk presents a distillation of the best practices in IT service delivery. We will touch on existing and developing global IT standards, and IT performance aspirations including ITIL v3 and related best practice methodologies

About the speaker
Peter is a management consultant, currently tasked with improving the management of IT departments in a number of prestigious blue chip companies.

Whilst a director at Alliance & Leicester plc, he achieved World Class status for their IT services.

He has also been instrumental in the provision of world class service delivery for companies in a number of industry sectors including process control, retail, travel & leisure and healthcare.

Holding chartered status as both an engineer and IT professional, he is a fellow of BCS and the IET (Institution of Engineering & Technology) as well as a fellow of the Chartered Management Institute and the British Quality Foundation.

Venue
The Claremont Hotel on Thursday 18th September 2008: Doors open at 18:00

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